Change your mind about a purchase
You may go back on buying a gift voucher not used yet, or on the unused bricks of a Conquest pack, within 14 days of its payment. We refund you to the means of payment you used.
Without an account, or from another device
Give the e-mail address used for the purchase and its reference, shown on your receipt (it starts with VOUCHER- or TOPUP-).
A place and a poster cannot be cancelled: the place is signed at your request as soon as it is paid, the poster is made for you (terms of sale, article 6).